Maintenance Cover
Our local presence offers a high-level, local account management commitment, with a national key account management structure, ensuring that we can meet customer expectations regardless of size. The technical capability and training of our engineers only further enhances our maintenance delivery. It is these highly-trained and highly-skilled engineers who ensure we deliver our promise.
National Key Accounts
Working with the Schindler National Key Account team will make you reassess how you previously did business.
Key Account Management
The transparent nature of our relationships, combined with online real-time global reporting technologies, will ensure you have complete clarity on any situation.
Rely on us nationally
Our team of staff is dedicated to understanding and delivering your requirements.
Customisation of our support to customers is second nature to the team, no matter what the scope of portfolio or mix of brands. Schindler has the technical expertise and management skills to deliver.
Dedicated customised support
- Single point contact, dedicated second point contact and clear escalation paths
- Customer-specific framework agreements
- Portfolio, site or individual unit performance reporting
- 24/7 contact through our National Customer Contact Centre
- Customised invoicing and billing agreements
- National technician network to deal with multiple brand technology
- Local support from our regional service delivery structure
Local Major Accounts
Not all our customers have portfolios that require a national key account management structure, but all projects are important to Schindler.
Single point of contact
In each of our regions we have dedicated local account managers who look after our regional major accounts. It is important that the local team are very much aware of the customer's needs and requirements. A single point of contact in the region is essential to consistency and quality of service.
Rely on us locally
As with our National Key Account team, the local team of account managers and support staff are dedicated to understanding your requirements and ensuring that these requirements are met.
Dedicated local support
- A single point of contact
- Customer-specific framework agreements
- Portfolio, site or individual unit performance reporting
- 24/7 contact through our National Customer Contact Centre
- Customised invoicing and billing agreements
- Engineer network to deal with multi-brand technology
- Local support from our regional service delivery structure